Betwiga | Contact Us

How Can We Help?

Betwiga has dedicated teams for every aspect of your experience. Choose the right contact below to get a faster, more accurate response. We aim to respond to all inquiries within 24–48 hours on business days.

General Support

For questions about your account, bets, deposits, withdrawals, or any general platform issues.

[email protected]

Response time: within 24 hours on business days

Compliance & AML

For matters related to KYC verification, Anti-Money Laundering, regulatory questions, and account compliance reviews.

[email protected]

Required documents should be attached to your email.

Privacy & Data Protection

To exercise your data rights — access, rectification, erasure, portability — or to contact our Data Protection Officer (DPO).

[email protected]

We will respond within 30 days. Identity verification required for data requests.

Security Incidents

To report a security vulnerability, suspected unauthorised access to your account, or a data breach.

[email protected]

If you believe your account has been compromised, please change your password immediately and contact our security team.

Legal & Disputes

For formal dispute escalations, legal notices, licensing inquiries, and media or partnership requests.

[email protected]

Please include all relevant documentation and your account reference number.

Responsible Gambling

To request self-exclusion, set gambling limits, seek advice on problem gambling, or get urgent help.

[email protected]

Self-exclusion requests are processed within 24 hours. If you are in crisis, please also contact your national gambling helpline immediately.

Response Time Commitments

General Support	Within 24 hours
Compliance & KYC	1–5 business days
Data Rights Requests	Within 30 days (up to 90 days for complex)
Security Incidents	Within 4 hours (critical), 24 hours (standard)
Disputes	10 business days (up to 28 for complex)
Responsible Gambling	Within 24 hours