Betwiga | Responsible Gaming

Our Commitment

Betwiga takes responsible gambling seriously. Betting should be entertaining — not a source of financial stress, relationship problems, or harm. We provide a range of tools and resources to help you stay in control of your gambling activity, and we work with external organisations to support those who need help.

If gambling stops being fun, please use our tools or contact us immediately at [email protected].

Player Safety Tools

All tools are available free of charge from your account settings or by contacting support.

Deposit Limits

Set daily, weekly, or monthly caps on how much you can deposit. Limits take effect immediately when reduced.

Loss Limits

Cap your net losses over a defined period to prevent significant financial harm.

Session Time Limits

Limit how long you can bet in a single session. Automatically logged out when your limit is reached.

Reality Checks

Regular on-screen reminders showing how long you have been playing and how much you have wagered.

Cool-Off Period

Take a short break of 24 hours to 30 days. Your account is restricted during this period.

Self-Exclusion

Temporarily exclude yourself for 1–12 months, or permanently close your account. Cannot be reversed during the exclusion period.

Account Closure

Permanently close your Betwiga account. Balances are returned after AML checks.

Wager Limits

Set a maximum stake per individual bet to manage your session exposure.

To activate any tool, log in to your account and go to Settings → Responsible Gambling, or email [email protected].

Reductions to limits take effect immediately. Increases are subject to a 24-hour cooling period.

Warning Signs of Problem Gambling

Gambling may be becoming a problem if you:

Spend more money or time gambling than you can afford
Chase losses — betting more to try to win back money you have lost
Borrow money or sell possessions to fund gambling
Neglect work, family, or personal responsibilities because of gambling
Feel anxious, irritable, or depressed when not gambling
Hide your gambling activity from friends or family
Gamble to escape problems, stress, or negative emotions
Have tried to stop or cut down gambling but found it difficult

If you recognise any of these signs in yourself or someone you know, please seek help immediately. You are not alone.

Underage Gambling Prevention

Betwiga operates strictly for adults aged 18 and over (or the legal gambling age in your jurisdiction, whichever is higher). We take the following steps to prevent underage gambling:

Mandatory age verification at registration
KYC document checks before any withdrawal is processed
Immediate account suspension if underage use is detected
Voiding of all bets and deletion of data for confirmed underage accounts

Parents: We recommend using parental control software to prevent minors from accessing gambling websites. Tools such as GamCare, Gamban, and Net Aware can help.

Self-Exclusion

Self-exclusion is a serious tool that restricts your access to Betwiga for a set period. Once activated, it cannot be reversed during the exclusion period. At the end of the period, a mandatory cooling-off evaluation is applied before reinstatement.

Temporary (Short)	1 month, 3 months, 6 months
Temporary (Long)	12 months
Permanent	Indefinite – account permanently closed

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and your account email address. We will process your request within 24 hours.

During a self-exclusion period, you will not receive any marketing communications from Betwiga. Attempting to open a new account during an exclusion period is a breach of our Terms and Conditions.

Getting Help

If you need support, please reach out to these organisations:

GamCare (UK)	www.gamcare.org.uk · 0808 8020 133
Gamblers Anonymous	www.gamblersanonymous.org
BeGambleAware	www.begambleaware.org
Gambling Therapy	www.gamblingtherapy.org
Betwiga Responsible Gaming	[email protected]

All help lines and organisations listed above provide free, confidential support. You do not have to face problem gambling alone.

Our Responsible Gambling Policy

Betwiga maintains a comprehensive Responsible Gambling programme that includes:

Staff trained to identify and respond to signs of problem gambling
Monitoring systems to detect unusual betting patterns or harm indicators
Mandatory interaction with users showing signs of problematic play
Cooperation with national self-exclusion registers where required by law
Regular third-party audits of our responsible gambling processes
Financial contributions to gambling harm research and treatment programmes

For a copy of our full Responsible Gambling policy, or to discuss any concerns, contact [email protected].